Shipping policy

VEXANO, we are committed to delivering your order safely and on time. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

Shipping Time

Estimated delivery times:

United States: 5–12 business days
International Orders: 7–20 business days

Shipping times may vary depending on location, carrier delays, weather conditions, or customs processing.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and shipping method selected. Free shipping promotions may be offered on selected products or orders.

Tracking Information

Once your order ships, tracking details will be sent to your email. Please allow up to 48 hours for tracking updates to appear.

Delayed or Lost Packages

If your package is delayed or lost during transit, please contact the shipping carrier first. If additional assistance is needed, contact us and we will help resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. VEXANO is not responsible for orders delivered to incorrect addresses provided by the customer.